SeeClickFix: A Step Towards Citizen Journalism

Non-Emergency Community Reporting Widget Encourages Reader Engagement

Published: Tuesday, June 16, 2009

Updated: Wednesday, June 17, 2009 17:06

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SeeClickFix is a free mobile phone and web tool that allows citizens to report and document non-emergency issues to communicate them to those accountable for the public space.  Issues that are reported through the website are recorded on a map for everyone to see and interact with.  Anyone can receive email alerts on the issues based on a filter by geographical area and keyword.

"The best digital ideas are simple, useful and what you see is what you get.  SeeClickFix ticks all these boxes. It made sense the moment I saw it."
-George Brock
Times of London, International Editor

This widget is a perfect fit for the college newspaper as it enables its local readers to report on the lifestyle issues facing campus like broken facilities, traffic issues, and any other non emergency problems campus safety and facilities are responsible to resolve.

The reporting can go beyond campus into the local community if the residents engage with it – there are no boundaries.  This application gives the power to the people in trying to resolve everyday annoyances.

With a simple deployment of the widget in an HTML element, this can be deployed in seconds and spawn a whole new segment for reporting on campus.  Reporting on the reporting and lack of response can give administration a black eye.  All that needs to be done is to provide the tools.

This tool is widely being used as a tool news outlets can tout as a local watch program.  SeeClickFix can be seen on the New York Times Local, and (see image).

On Campuses such as Yale University, students have used the website to report speeding shuttle drivers as well as requests for safer street crossings and more bike accessibility. University Transportation officials as well as city offi¬cials have used the website to keep an eye on the students concerns through user generated "watch areas."

The Stylus
at The College of Brockport deployed the widget on their CP4 site will some success this spring.

Instructions for Deployment:

  1. Visit
  2. Fill out form to generate your map or RSS
  3. Copy embed code into an HTML element anywhere on your site

For more info email: team@seeclick

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