College Media Network's primary goal is to make sure your news gets delivered to your readers.
To ensure that happens, we have teams of developers and system administrators monitoring systems and execute protocols should problems arise. However, the first line of support is software training.
Users need to know how to properly use the system in order to publish content without issue.
This site is the first source for documentation.
Should that not suffice, our affiliate team is available via phone for support questions and impromptu webinar trainings. Simply give us a call at 866.733.9231 during our hours of operation (9:30 a.m. to 6 p.m. EST). If you are in the library or a loud dorm room where the phone won't do, we are have live-chat availble (click Support Suite icon to the right).
Our team will be able to assist you with all needs from technical to site design. If all team members are assisting other partners, you can leave a voicemail with us and we will get right back to you.
If the problem or request is not urgent, create a support ticket at support.collegepublisher.com and monitor its progress as we attempt to resolve it – we always respond to tickets within 24 hours.
Our support sets us apart from locally hosted open source solutions, specifically our 24/7 after-hours support service.
In true emergencies we encourage you to contact our call center at 866.222.0664. A representative will take your message and deliver it to an on-call CMN staff member. We ask you reserve the use of this service for true emergencies such as server errors or a site not loading. Please direct training requests to our regular business hours.
For staying in contact with us:
Twitter
@CollegePublish – Follow us and interact directly with us through Twitter! We'll provide software and hardware updates, site status messages and mtvU opportunities for college journalists through our tweets.
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