College Media Network’s primary goal is to make sure the news gets to the web. 

To ensure that happens, we have teams of developers and system administrators to monitor systems and execute protocols should problems arise.  However, the first line of support is software training.

CMN is committed to help your publication optimize your website using College Publisher.  This site is the first source for documentation.  However, a downloadable PDF version is available (see attached).

Should that not suffice, our affiliate team is available via phone for support questions and impromptu webinar trainings.  Simply give us a call at 866.733.9231 during our hours of operation (9:30-6:00pm EST). Our team will be able to assist you, whatever your needs may be: from technical to site design.  If all team members are assisting other partners, you can leave a voicemail with us and we will get right back to you.

If the problem or request is not urgent, newspaper staff can always create a support ticket at support.collegepublisher.com and monitor its progress as we attempt to resolve it – we always respond to tickets within 24 hours. 

Also, as a component to our support site, we have an instant messaging module that allows us to connect directly in real time to help anyone who visits the site (typically we are online throughout the business day, but we will expand hours into the evenings during the semester).

What sets College Publisher apart from a locally hosted CMS is the support that goes on after hours.  We ask that our partners reserve calling our emergency line throughout the night for emergencies that go beyond training (for example, a server error).  The after-hours emergency line is 866.222.0664.

For just staying in contact with us:

We are on Twitter!
-- @CollegePublish – Follow us and interact directly with us through Twitter! We’ll provide software and hardware updates, site status messages and mtvU opportunities for college journalists through our tweets.

Join the CP User Forums!
We hope to provide the best support possible, but sometimes the best information comes from your peers.  Visit the forums on this site to learn from others’ triumphs and mistakes in the college media community.